Welcome To CCS International

CHAMPIONING TELEBUSINESS BEST PRACTICE

The Contact Centres of Asia Pacific have the opportunity to leapfrog the experiences of the more mature markets of the West.  It is an exciting time in the development of this important industry – important for business and important for government.

CCSI is unique – we are a consultancy dedicated to the development, recognition education and execution of the tele-business industry throughout Asia Pacific.

CCSI specialises in developing recognised and accredited education and career development programmes for call centres.   It's a lot more than just about training. 

CCSI provide consultancy and project management to develop effective Contact Centre strategies and solutions for your business as well as Build Operate Transfer model (BOT)

CCSI provide two models of outsourcing – Traditional Outsourcing and also facilities management – Contact Centre Hotel , where clients can just rent space and infrastructure.

STAFF WITH EXPERIENCE OF RUNNING CALL CENTRES

We only employ people who have been directly responsible for operational aspects of call centres.  Their long involvement with call centres both in Asia Pacific region and throughout the world means that they are well placed to develop practical, actionable solutions on a local and global basis.

RECOGNISED FOR RAISING INDUSTRY STANDARDS

Testimony to the success of CCSI, is that it has successfully championed a global accreditation system which focuses on education and development of call centres, not just training for call centres. It is recognised by both educational and industry bodies throughout the world.

This website gives a flavour of the CCSI approach and attitude to the development of Telebusiness and an overview of the services that can help organisations develop and improve their call centres.

As you will see from the range of services we can work with you to provide help in a specific area or we can provide a comprehensive, integrated solution for you for larger call centre projects.  And our approach to any project is to transfer our skills and knowledge to your team, so, ultimately, you stay in control.

Claudia Schlesinger