Our Services Summary

Human Resource Management

•  Develop job specifications

•  Source, interview and select staff

•  Career planning and development strategies

•  Plan remuneration and incentives

•  Morale and motivation development

•  Performance monitoring programmes

Consultancy

•  Plan expansion programmes

•  Vision and strategy definition

•  Customer Relationship Management strategy

•  Technology and Systems development

•  Call centre improvement

•  Outsourced supplier selection and management

•  Development of Greenfield Contact Centre Operations

Management

•  CCSI methodology

•  CCSI review and refine project management

•  Interim on-site management

•  Pilot campaign execution

•  Campaign strategy development

Out Sourcing

•  Traditional Outsourcing

•  Campaign management

•  Contact Centre Hotel – facilities management

•  BOT

Education and Training

•  Tailored to your business and operations needs

•  Bespoke training development

•  Comprehensive globally accredited Syllabus for all levels of Contact Centre Professionals

•  Global standard setting

•  Programme delivery and assessment

•  Compulsory Workplace Assessment (WPA) reinforces classroom study