Accredited Training
Implementing a Global Standard
High churn is a waste of management effort and training investment. Lack of a recognised training qualification and standards mean that staff often attach little value to the training they receive. Yet properly managed, education-based training received in a call centre environment can form the basis for future supervisory and management skills. Our focus is not just on the front line staff. CCSI recognises an effective call centre requires educated staff across technical, operational and management disciplines.
This is of significant value to a company used in tandem with a planned career and development programme. And it will develop a skilled, employable workforce for the industry in the future. CCSI has developed education programmes that will give global recognition to the courses you develop for your staff – all staff, not just those in the front line. It is a programme that is supported by industry bodies and more importantly, for accreditation, has been developed with renowned academic institutions.
Why have a Global accreditation body?
London Chamber of Commerce and Industry (LCCI) are our independent accreditation body that have accredited the CCSI Professional Skills Syllabus for the Contact Centre Industry. By having them on board we heighten our training by leveraging on academia, as well as an international accreditation, that is transferable and portable globally and will help us achieve out ultimate goal which is to have an educated pool of resources available for the industry.
London Chamber of Commerce and Industry
London Chamber of Commerce and Industry International Qualifications stretch back over 100 years - but are constantly being developed, revised and updated to bring you relevant commercial qualifications which reflect advances in today's business environment.
As a Registered Centre for LCCI International Qualifications, CCSI's training courses:
• |
are based on recognised call/contact centre best practice and are consistent with both industry and |
|---|---|
national standards |
|
• |
are able to offer clear vertical and horizontal progression routes to higher education, employment and |
professional status through a coherent range of qualifications |
|
• |
provide parity of esteem with other vocational qualifications |
• |
are subject to ongoing, independent quality assurance which ensures that their relevance and standards |
remain at the highest levels |
