Who are we? CCS International (CSSI) specialises in education, customer management and helping organisations to optimise return on investment in CRM, contact centres and direct channels to market, offering both strategic and tactical services to international corporations, and at the same time, working to heighten the profile of the Contact Centre industry globally. With the latter objective in mind, CCSI has partnered with the London Chamber of Commerce and Industry Body (LCCI) to accredit their proprietary training across many global jurisdictions, and thus provide it with international recognition. CCSI team have in excess of 60 years experience and have developed, set and managed highly successful key accounts for companies such as: MSN, Nokia, Citibank, American Express, Philips Electronics, TNT, Tiny Computers,
Cigna, Visa TNS, ING, Virgin Blue and British Airways. Combining CCSI's local expertise, with 60 years worldwide call centre experience, makes us a unique provider in outsourced on shore and off shore call centre solutions. CCSI is unique and has a significant strength in the China outsourcing market as it provides western standards at a localised level, providing worldwide clients with realistic and commercially solutions. CCSI currently operates in the UK , Hong Kong, and China , with representative offices in Thailand , and Singapore . CCSI has a culturally diverse team, who has experience working in many varied industry sectors, including;
How we work? It's About Teamwork The quality of our staff across the various Contact Centre services gives CCSI an unrivalled knowledge of tele-business. The combination of our strategic understanding, together with our practical "hands on" management experience, enables us to provide organisations with the right Contact Centre solutions. In finding solutions we work as part of a client's team. We pass on our expertise so that in time they can use this acquired knowledge to better manage their own operations and to assume responsibility for their own success. Everyone at CCSI is committed to improving service quality in the Contact Centre environment. We are determined to raise the performance levels whilst managing costs. To this end, we take the lead in industry associations throughout the region. How Can We Work With You Our approach and philosophy is to work in tandem with you to transfer the knowledge and skills that will develop an edge for your organisation. We want to see tangible results and improvements that are in line with your business needs. Our hands on approach ensures that the consultancy, education and training we deliver are put in practice. At every stage of a project, we guarantee your involvement. We set deliverables throughout our project and report progress, findings and plans. You sign off each stage before we proceed so that you stay in control. Some of the key areas that we cover are:
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Education, Consultancy, HRM Strategy, Management, Outsourcing |
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